UnionActive Support
Help for every stage of your website
Learn the system, find answers, submit a support request, and continue improving your website with resources built for UnionActive administrators.
Support is built into the administration area
Open the Support tab after signing in as an administrator to reach help resources connected to your UnionActive website.
Help desk support form
Submit a question or report a website issue without re-entering your organization and website information each time.
Video training guides
Follow visual walkthroughs for common website-management tasks and UnionActive features.
Email setup instructions
Find configuration guidance for connecting supported email accounts and devices.
Knowledgebase and FAQs
Search existing answers before submitting a request and revisit solutions when the same question comes up later.
Training website
Practice and learn with training resources designed to help administrators become comfortable with the system.
Getting Started guide
Work through the essential setup and administration tasks for a new UnionActive website.
Ask the AI Help Desk Assistant
For many how-to questions, you can get an immediate answer from the AI Help Desk Assistant in the Administration Area's Support tab. The assistant uses UnionActive documentation and past support-ticket answers to provide easy-to-follow guidance for the system and its built-in features.
Open the Support tab
Sign in as an administrator, open the Support tab, and locate the Help Desk Assistant search.
Ask a specific question
Name the feature or administration area and explain what you are trying to accomplish. Specific questions produce more useful step-by-step answers.
Refine the answer
Ask follow-up questions when you need clarification, additional detail, or steps tailored more closely to the task.
Give the assistant enough context
UnionActive includes features that perform similar tasks, such as sending email notifications or posting documents. Instead of entering only two or three words, identify the relevant feature and describe the desired result. For example, ask how to notify a resource group about a calendar event rather than searching only for "send email."
The AI assistant is a good first stop for instructions. If the answer does not resolve the issue, submit the site-specific help desk form below so the support team can investigate.
Submit a help desk request
The built-in support form is the best starting point for routine questions and technical issues. It automatically includes your contact and website information, which helps the support team identify the correct site and begin investigating sooner.
Open administration
Sign in to your UnionActive website with an administrator account.
Select the Support tab
Open the online support form from the administration-area navigation.
Describe the request
Explain what you were trying to do, what happened, and where the issue appears, then submit the form.
Help us reproduce the issue
When possible, include the page or administration-area name, the steps that led to the problem, the wording of any error, the affected member or record without including passwords, and whether the issue occurs on more than one device or browser.
When appropriate, a useful question and its answer may be added to the knowledgebase so other website administrators can benefit from the solution.
Personal training is included
The purchase of a UnionActive website includes an initial one-hour personal training session. UnionActive staff can walk through the website with you and your staff, demonstrate the administration tools, and answer questions about your organization's setup.
- Invite the staff members who will manage content or member accounts.
- Bring examples of the updates your team expects to make most often.
- Prepare questions about permissions, communications, and workflows.
- Identify features that need additional configuration or follow-up.
To arrange an additional one-hour consultation or training session, use the scheduling calendar available through UnionActive support.
Continued support for the life of the website
Support continues after the site is launched for as long as your organization uses the UnionActive service. Ask questions, request guidance, and share suggestions that could make the system more useful for your organization and other UnionActive administrators.
Email contacts
The Support tab lists multiple direct email addresses so administrators can reach the appropriate UnionActive contact when email is the best channel.
Phone contact
Reserve unscheduled technical-support calls for time-sensitive issues or service changes. Please limit unscheduled calls to 15 minutes so staff remain available to other clients.
If support staff are assisting other clients
Leave a voicemail with your name, organization, website, callback number, and a brief description of the issue. Calls will be returned in the order received.
Need help now?
For the fastest site-specific assistance, sign in to your website and submit the form from the Administration Area's Support tab. You can also review documentation and announcements on the UnionActive Support Website.
Visit UnionActive Support
